Customer communication: Handling inquiries via inbound and outbound calls, email, and chat.
Customer care: As the first point of contact, you support our customers with their questions. With your product expertise, you help existing customers with their needs and inquiries regarding their supplementary dental insurance plans.
Knowledge management: You support the creation and ongoing development of our digital knowledge base.
Process optimization and automation: You make a significant contribution to improving and optimizing our processes and the customer journey within Customer Success.

Experience in customer support: You have prior experience in customer service or similar roles with customer contact.
Organizational skills and teamwork: You possess strong organizational and communication skills. Your team spirit, combined with flexibility, makes you a valuable addition. You bring openness and motivation and demonstrate the willingness to actively help shape a dynamic company.
Dental knowledge is a plus.
Interest in insurance topics: You are curious about the insurance sector or willing to train and learn in this field.
MS Office skills: Ideally, you have working knowledge of MS Office applications.
Language skills for the workplace: You have excellent German language skills (at least C1) in spoken and written form. Additionally, you have fluent English.

Attractive fixed salary
Tiered vacation starting at 28 days (up to 30 days). Time off on December 24 and 31
Choose between a complimentary Swapfiets bike or a company-subsidized BVG Umwelt
or Germany ticket
Work hybrid — from your home office or our office in Berlin-Mitte
Work up to 60 days from within the EU
Access to free coaching sessions via nilo.health, our mental health platform
Try our products yourself! Choose between dentolo, petolo, or vitolo
Learning & development budget starting at €750 per year
Regular (360-degree) feedback
Legendary summer and winter parties
Regular team events
Employee discounts via Corporate Benefits
Two volunteer days per calendar year
Pet-friendly office

Customer Service Agent

Key skills