Responsible for providing high-quality customer support, resolving inquiries and issues, and ensuring a positive experience for all customers.
Provide professional, timely, and accurate responses to customer questions about services.
Enter customer information into internal systems to maintain records of service requests, issues, and resolutions.
Handle customer complaints in accordance with client protocols and standard operating procedures (SOPs).
Research, document, and resolve customer service issues.
Assist with maintaining databases related to call volumes and service trends; flag recurring issues or patterns to leadership.
Monitor personal productivity and meet established performance metrics.
Participate in call monitoring sessions for quality assurance and follow service standards, accuracy expectations, and company policies.

Customer Service Agent

Key skills