Effectively Manage and grow Book of Business in the Strategic Partnership Team
Ensuring retention metrics and customers remain under long-term contracts
Generating new opportunities within existing customer network for new sites, adding new services for existing customers
Attending sales meetings and conducting business reviews with Key Accounts regularly
Ensure daily use of CRM for customer activities and sales pipeline management
Using customer and prospect CRM management software and updating relevant information held in these systems daily
Monitor customer activity and proactively make recommendations for service changes or other solutions to better meet their needs
Guide customers as an industry expert on waste and recycling technology, diversion opportunities, city by laws and other regulations to set and meet waste and recycling goals
Work in conjunction with the Sustainability department to assist customers with complex needs around waste auditing, diversion reporting, and other services as required
Attending and presenting at client meetings as well as at other company functions, networking events or as necessary to perform duties and manage customer portfolio
Executing service requests directly with hauling partners, including but not limited to extra pickups, temporary bins, roll-off haul requests
Other duties or projects as requested.

2+ years experience in Account Management, procurement negotiations, and/or customer success
Bachelor degree or equivalent
Must have excellent verbal and written communication skills
Ability to provide excellent project execution via strong task prioritization and multi-tasking ability with minimal supervision
Demonstrates a willingness to not only ensure the job is done, but also accept responsibility for the results
Self-driven with the ability to effectively prioritize and execute tasks
Ability to work in a team environment, while delivering independent results
High degree of knowledge of service industry is preferred
Experience working in robust Enterprise Resource Planning (ERP) system such as Microsoft Dynamics, Oracle, SAP or Netsuite.

Strategic Partnerships Specialist

Key skills