Audit, document, and improve product, design, and documentation workflows, identifying bottlenecks and opportunities to scale
Execute workflow modernization initiatives using no-code/low-code tools (e.g., Zapier, n8n), driving adoption across teams
Serve as the primary administrator for product operations tools (e.g., Enterpret, Linear), ensuring data quality and consistent usage
Consolidate and operationalize product feedback across Sales, Support, and Customer Experience, generating actionable insights
Build and deploy Slack-based automation and AI tools to answer common product questions and reduce manual work
Establish and maintain operational rhythms for Product Managers, including backlog management and planning cadences
Improve documentation hygiene and discoverability across Notion and related systems, including archiving legacy content
Partner with Product, Design, and Docs leaders on cross-functional initiatives, planning, and communications
Support product reporting and executive updates by compiling metrics, insights, and operational data

3+ years of experience in product operations, business operations, program management, or a similar operational role
Hands-on experience administering tools like Jira, Notion, Confluence, Asana, or similar workflow and documentation platforms
Familiarity with product feedback tools (e.g., Enterpret, Productboard, or similar) is a plus
Strong organizational skills with exceptional attention to detail
Clear written and verbal communication skills
Comfort with data—able to pull, organize, and present information effectively
Interest in AI tools and no-code platforms for automation (experience with Kapa.ai, Zapier, or similar is a plus)
Proactive, self-directed, and comfortable operating with some ambiguity
A collaborative mindset and genuine desire to make teams more effective.

100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
16 weeks paid parental leave
unlimited PTO
stipends for remote work and wellness
a professional development budget

Technical Product Operations Manager

Key skills