Decide key product metrics to track, and ensure data accuracy to power key product decisions
Build and maintain clear product dashboards and surface regular insights and takeaways
Standardise and maintain a single source of truth for product roadmaps and backlogs
Work with product managers to establish, deliver and maintain appropriate roadmap and backlog views, tailored to the audience and use case
Operate the planning cadence, coordinating the stakeholders and ensuring capacity, dependencies and risks visible
Help define and own key product processes across product teams; (e.g. how teams interface with one another, the right communication and decision channels), and ensure they are implemented and continuously improved based on feedback and business needs
Keep a shared release calendar and publish short “what’s new” notes
Ensure smooth interfaces and information flow between the various teams involved in product releases – including product, customer success and commercial
Standardise customer research operations
recruitment, consent, scheduling – and ensure insights are shared and distributed in right contexts for maximum impact
Work with the CS team to close the loop with customers on shipped changes; track impact on satisfaction/renewals

4+ years of relevant professional experience, including experience in product ops or product management for B2B SaaS products
Strong analytics capabilities (SQL /dbt), experimentation basics, and product sense
Systems thinker who designs standards that stick and drives their implementation
Effective stakeholder management and cross-functional coordination, with strong communication skills across Product, Engineering, CS, and Sale
Delivery-oriented, highly organised, and comfortable coaching teams on process and evidence
Experience with specialised product analytics stacks (e.g. Segment/Amplitude/Mixpanel, LaunchDarkly/Optimizely), product management stacks (e.g. Productboard/Jira Product Discovery) and BI (Looker/Mode)
Familiarity with energy/enterprise SaaS contexts

Senior Product Operations Associate

Key skills