VP Client Consulting

Role Overview

• Deeply understand our customers’ business objectives and become a trusted/frequent advisor, conducting regular meetings with clients to ensure alignment and review strategic objectives.
• Execute a consultative sales strategy. Create value for our clients. Ensure system optimization, usage of services, and client awareness of new services or processes that would benefit client. Ensure growth opportunities align to clients’ objectives and maximize value delivered to the customer.
• Drive strategic alignment and a proactive renewal strategy aligned to customers’ and Businessolver’s business objectives.
• Manage a business and consult on opportunities through our up/cross sell and renewal life cycles.
• Responsible for client relationship at the Sr. Director and above level (where decisions are made). Ideally with the VP or SVP level.
• Assist with best practice identification to consult client on alternatives.
• Engage in ongoing educational opportunities on product releases, updates and system functionality.
• Educate, discuss, and collaborate with clients on relevant industry updates and legal changes.
• Determine how to define, drive, and demonstrate the value (ROI) delivered by Businessolver.
• Drive collaboration across business units, roles, and business processes to balance value for our clients and for BSC.
• Create and review strategic client engagement plans, incorporating key team members, business units, and thoughtful recommendations for partnership advancements.
• Ensure smart hand-off on new services to client delivery teams.
• Create holistic solution and financial offers to drive the best outcomes for our customers.
• Ensure customer awareness of the broad offering set Businessolver has to offer and how it can benefit customer outcomes.

Requirements

• 10+ years progressive experience working with clients, brokers and carriers in the Benefit Administration sales and client success.
• Bachelor’s degree required. Master’s Degree a plus.
• Experience with Employee/Health and Welfare Benefits, Web based Benefit Technology, Human Resources, or Health Care
• Experience working with employer groups size of 10,000 lives +
• If supporting our reseller, association and trust group, experience with pooled groups a must.
• GBA, CEBS, PHR Designations preferred.
• Proven history of retaining, growing and renewing client partnerships.
• Eager to achieve and exceed the sales quota.
• Ability to analyze and present data in a meaningful way that is pertinent to client’s goals.
• Proven ability to create, engage and maintain strong relationships as you interact with current and prospective clients.
• Ability to be extremely flexible – comfort and experience in jumping back and forth between client meetings, calls, analyzing client’s needs, collaborating with our internal staff to resolve issues, and handling anything else that comes up in a day.
• Influence others consistently.
• Proven ability to develop and deliver presentations.
• Strong interpersonal and communication skills.
• Proven ability to execute sales discovery.
• Excellent communication skills and the ability to apply these skills in either verbal or written form when interacting with various clients.
• Desire to learn about the newest cutting-edge technology and passion for continuous learning.

Benefits

• comprehensive benefits package