Helping customers with different requests (through various channels)
Being the link between our partners and customers
Establishing and managing positive relationships with customers as well as co-workers and supervisors

An open and friendly person and you like to connect with people
Motivated to learn about airline and luxury industries and products such as loyalty programs, booking of flight tickets, B2B activities, social media, after-flight claims, and related subjects
Proficient in English, interested in using it daily
Experienced in customer service (that is a big plus).

Possibility of remote work from home
40 days of working from abroad
Regular training and long-term development
Travel fund: up to 12 000 CZK per year to spend on airplane tickets for you and your family or friends
Leisure: up to 6 000 CZK per year to spend on sports activities/language courses/etc.
Meal tickets in the value of 160 CZK per 1 working day after the trial period (55% of the amount is covered by the company and 45% is your contribution, which will be deducted from your salary).
3 extra days of holiday – 23 days in total per year
Discounted air tickets with Air France up to 90% discount
Growing opportunities (90% of our team leaders/managers have been hired internally)
Stable work conditions (permanent contract) and enjoyable environment
Private medical assistance ulékaře.cz for you and your relatives
Discounts with local shops in the Florentinum building
Referral program
Company events
A monthly financial contribution for the parent returning sooner to work, up to the 3rd year of the child's age.

Airline Customer Success Advisor, English

Key skills