Answer and manage inbound and outbound calls from clients, brokers, and partners with professionalism and empathy.
Provide accurate ETAs and handle broker-related inquiries promptly and effectively.
Follow strict standard operating procedures (SOPs) based on Wingz and our partnered clients’ service standards.
Communicate proactively with leadership, dispatch, and other departments to ensure seamless coordination and timely issue resolution.
Document all conversations and updates accurately in the company database or CRM system.
Handle all calls with urgency and attention to detail, ensuring each client receives timely and high-quality support.
Escalate critical or unresolved issues to the appropriate teams when necessary, maintaining clear communication throughout.
Contribute to continuous improvement by identifying trends, sharing feedback, and suggesting process enhancements.

Minimum of 2 years of phone-based support experience for international companies (B2B or B2C).
Exceptional attention to detail and organizational skills.
Strong verbal and written communication skills with a professional and empathetic tone.
Fast learner who adapts quickly to new tools, systems, and client processes.
Passionate about helping people, especially within healthcare and transportation contexts.
High energy and enthusiasm, with a positive attitude and team-oriented mindset.
Ability to work independently while maintaining accountability and accuracy.
Willingness to work ET hours, including weekends or holidays, depending on operational needs.

Client Support Specialist

Key skills