Senior Project Manager – SaaS Implementation

Role Overview

Key Responsibilities:

• Lead end-to-end SaaS implementation projects, ensuring timely and successful delivery.
• Build and maintain strong client relationships, serving as a trusted advisor throughout the implementation process.
• Communicate effectively with clients and internal stakeholders to align expectations and resolve challenges.
• Proactively identify and evaluate the risks associated with implementation activities and take appropriate action to control/mitigate the risks and keep projects on track.
• Demonstrate a strong sense of ownership in delivering successful implementations and ensuring client satisfaction.
• Drive projects forward, influence stakeholders, and lead teams with confidence.
• Provide immediate visibility into project risks knowing when to escalate internally and with customer’s executive sponsorship as appropriate.
• Ensure the quality of the implementation meets or exceeds industry standards and customer expectations and leads to client satisfaction and referenceable clients.
• Proactively share insight with other departments gained from both current and prior project management experience.
• Provide dynamic leadership to cross-functional teams, ensuring collaboration and accountability.
• Monitor project performance, track key metrics, and report on progress to leadership.
• Identify opportunities for continuous improvement of project implementations, enhancing efficiency and client satisfaction.
• Mentor and develop less experienced project managers by fostering a culture of continuous learning and professional growth.

Requirements

Qualifications:

• Experience: 10+ years of project management experience and 5+ years of SaaS implementation project management; PMP certification highly preferred
• Accountability: A strong sense of ownership in delivering successful implementations and ensuring client satisfaction.
• Communication: Exceptional verbal and written communication skills, with the ability to translate technical concepts for non-technical audiences as well as manage expectations and resolve issues.
• Leadership: Strong leadership and problem-solving abilities, with a proactive and adaptable approach.
• Relationship Management: Proven ability to build and maintain strong client relationships.
• Project Management: Experience with Agile, Scrum, or other project management methodologies.
• Continuous Improvement: A mindset for process optimization and efficiency improvements.
• Tools & Technology: Proficiency in project management tools (e.g., Jira, Asana, ClickUp) and SaaS platforms.
• Third-Party Risk Management (TPRM) Experience: Knowledge of TPRM frameworks and best practices is a plus.

Tech Stack

• PMP

Benefits

• 100% Employer Paid Medical Insurance options for the Employee and Family
• Paid Maternity and Paternity Leave
• Life and AD&D Insurance
• Long-Term Disability Insurance
• 401K with Company Matching
• Equity Participation
• 4 Weeks of Vacation
• Fully Stocked Kitchens
• Company-Sponsored Charitable Day of Giving Events
• ......and many more!
• Aravo Solutions Inc. is registered as an employer in many, but not all, states. If an applicant is not in or able to work from a state where Aravo Solutions Inc. is registered, they may not be eligible for employment. The eligible states include: FL, GA, MA, MO, NC, NH, NV, OR, PA, SC, TN, and TX.