About this role
Role Overview
- Own the machinery that keeps us compliant with CMS and payors (e.g. ensuring our facilities, accreditations, and licenses are always current).
- Design the process, run the work, and build a small team.
- Deliver accurate, on time, zero defect execution.
- Maintain accreditation requirements such as policies, logs, training, disaster plans, and environment of care.
- Lead mock surveys and corrective actions. Keep facilities ready for audits & reaccreditations every day.
- Own state DMEPOS licenses, renewals, expansions, and relocations. Manage NPIs, PTANs, revalidations in PECOS, surety bonds, and CLIA if applicable.
- Track expirations and filings with no lapses.
- Manage compliance requirements for downstream entities and within partnerships.
- Deliver training to front line teams. Implement simple audits to confirm adoption.
- Hire and coach a small pod such as a licensing & compliance coordinator and a QA analyst.
- Implement lightweight dashboards that cover audit cycle times, overturn rates, error categories and license statuses.
Requirements
- 5-10+ years in operations management, ideally in healthcare or a highly regulated space, and ideally within compliance or audit operations.
- Note: We care much more about your ability to be an elite operational leader than your specific experience in the DME space. That said, you must be willing and interested in learning the ins and outs of our industry. We have SMEs on our team that can help you build your understanding.
- Extensive experience managing operational processes with lots of stakeholders.
- Process design skills. You have built SOPs, controls, and trackers that teams actually use.
- Zero defect mindset with exceptional writing and citation skills.
- Calm operator in a fast paced environment. Comfortable coordinating across RCM, payor relations & operations.
Benefits
- Comprehensive Health & Wellness: We cover 100% of your health insurance premium and provide access to high-quality dental and vision insurance plans for you and your dependents.
- Plan for the Future: We offer a 401(k) plan to help you save for your future. At this time, the company does not offer a 401(k) match.
- Career Growth: You'll have opportunities for rapid career advancement in a company that's at a major inflection point. We want you to grow with us.