Team Lead, Configuration Testing – SDET, Facets, AI, RPA

Role Overview

• Responsible for day-to-day activities surrounding the knowledge and insight around testing of medical benefits, provider reimbursement, letters, claims workflow and clinical editing
• Guide and direct successful completion of daily tasks
• Responsible for onboarding, training and development of staff
• Prioritize all work, requests and activities
• Escalate any area of significant resource contention along with recommendation for resolution
• Track issues and status to ensure proper follow-up, coordination with business area and provide solutions
• Update project that configuration is involved with and coordinate any needed changes with manager
• Provide management with ticket dashboards
• Identify root cause of issues and appropriate pro-active resolution to reduce tickets in the future
• Perform any other job duties as requested

Requirements

• Bachelor's Degree or equivalent years of relevant work experience is required
• Minimum of three (3) years of health plan business or systems solutions experience is required
• Exposure to Facets or equivalent system is preferred
• Prior supervisory experience is preferred

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Professional development
• Bonuses