Key skills
CRMCommunicationSales
About this role
Role Overview
- Serve as the primary point of contact for a portfolio of high-value clients.
- Understand clients’ needs and develop plans to address them.
- Identify key staff in client companies to cultivate profitable relationships.
- Resolve clients issues quickly and effectively.
- Forward upselling and perform cross-selling opportunities.
- Promote high-quality sales, supply and customer service processes.
- Aim to preserve and developed assigned portfolio of clients.
- Approach potential customers to establish relationships.
Requirements
- Proven experience as a client’s relationship manager within the payments or fintech industry.
- Knowledge of customer relationship management (CRM) practices.
- Experience in sales or clients service is preferred.
- Knowledge of payment processing, digital payments, card schemes, and industry regulations.
- Problem-solving attitude.
- Excellent communication skills.
- Aptitude for fostering positive relationships.
- Ability to work in a team, manage multiple priorities, and meet tight deadlines.
- Customer-oriented mindset.
- BSc/BA in Business Administration or similar field.
- Excellent written and verbal English.
Benefits
- A challenging job in a fast-developing, international company.
- A friendly work environment where you can thrive and develop your skills.
- Career advancement possibilities.
- Competitive remuneration package.
- Additional Health insurance incl. Dentist.
- Fully covered MultiSport card.
- Food vouchers.
- Employee discounts card, Seminars and conference tickets, Playroom, and other additional perks.