Support the sales team in quoting orders for customers
Manage complex orders, escalations, and exceptions
May also oversee high-value or strategic accounts
Handle sales and service escalations with professionalism and a customer-oriented mindset
Collect and verify payment details on new orders
Identify and resolve order-related issues such as pricing discrepancies and shipping delays
Maintain and manage all projects and high priority orders for our largest national corporate accounts
Communicate with customers to answer their questions and ensure they are kept up to date on their order status
Collaborate with operations to ensure customer orders are fulfilled according to accurate customer specifications
Coordinate with the scheduling team to meet customers’ expectations on installation and training dates
Work alongside finance to fix errors that may require credits or new order entries
Strategic account project management
Generate and analyze order reports and backlog reports
Works independently with minimal oversight
Acts as a key point of contact between departments (Sales, Finance, Purchasing, Operations)
Resolves most issues independently and provides guidance to team members
Required to travel to all major tradeshows

4+ years of experience in sales operations, operations management, or business development
Bachelor’s degree in business administration or related field a plus
Experience with SAP and/or Salesforce a plus
Previous experience working in the healthcare industry and with medical devices will earn you extra bonus points!
Excellent interpersonal and communication skills
Strong analytical and problem-solving skills
Enjoys working as a part of a team and excels in collaboration
Ability to multitask and prioritize projects

Senior Sales Operations Specialist

Key skills