Director, Enterprise and Operational Risk – ServiceNow IRM

Role Overview

• Leads the continuous enhancement of the ERM framework, policies, and procedures with recommendations on how to automate and improve them by leveraging technical solutions within the ServiceNow IRM Portfolio
• Acts as the business level expert on potential technical solutions to accomplish and scale risk management activities across the Enterprise
• Conceptualizes and implements frameworks, tools, methods, and programs to identify and mitigate risks, manage risk exposure, and ensure best practices and compliance with regulations and policies
• Provides industry knowledge and understanding of the ServiceNow infrastructure and capabilities as it relates to risk practices and the intersections across the ServiceNow environment.
• Collaborates with senior leadership and business units to align and explain the intersection of business and technical requirements to achieve define goals and milestones
• Develops and implements technology roadmaps and strategies to achieve business requirements
• Facilitates enterprise-wide risk discussions and collaborations between technical development teams and business areas to ensure cohesiveness and solution development
• Leads the team to conduct detailed analytical and root cause analysis, develop reporting to support it, and partners with risk owners to implement technical solutions
• Establishes and designs an enterprise risk reporting platform to drive the right information to the right audience at the right time in a simplistic manner
• Monitors technical developments and emerging trends in Risk including being astute on the ServiceNow IRM portfolio offerings and capabilities currently available and future enhancements
• Closely partners with other risk management functions, internal technology teams, third-party vendors, and Internal Audit to ensure a coordinated approach to risk management
• Promotes a strong risk culture across the organization and helps leads technical training concepts and awareness topics
• Leads an engaged and empowered team, and contributes to the broader department goals, objectives, and culture

Requirements

• Expert knowledge of ServiceNow platform
• Expert knowledge of enterprise risk management principles, frameworks, and tools
• Expert knowledge of banking/financial industry products and services
• Expert knowledge of oversight of financial and nonfinancial risks
• Expert knowledge of applicable federal and state laws, rules and regulations
• Expert experience demonstrating strategic thought-leadership, initiative-taking, decision making and creativity solving business problems
• Experience managing multiple priorities independently and/or in a team environment to achieve goals
• Expert experience leading an analytics and reporting function
• Expert experience supervising and leading employees
• Expert experience working with all levels of executives, management, staff, stakeholders, and vendors
• Expert written and verbal communication skills
• Bachelor’s Degree in Business Administration, Risk Management, Auditing, or related field or equivalent combination of training, education and experience.

Tech Stack

• ServiceNow

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options