Service as the primary contact for travelers prior to departure.
Communicate with travelers by email and phone in a helpful and friendly manner.
Achieve monthly and quarterly customer satisfaction goals.
Prepare travelers for their upcoming trip in a video meeting.
Ensure that all travel documents are thorough, complete and accurate.
Organize transfers, flights and additional service to ensure every detail is arranged.
Address passenger emergencies during trips and assist with claims processing afterward.
Use AI tools to save time and improve how you work.

At least 2 years of customer service experience with strong and proven results.
You bring strong attention to detail and ensure accuracy at every step.
You stay calm and focused, even in emergencies or stressful situations.
You think creatively and always keep the traveler's needs front and center.
You use digital tools to work smarter, not harder – and are open to new ones.
You’re a team player and communicate clearly and respectfully.
You speak and write either German or French fluently, and are confident in English as well.
You are willing to take on emergency shifts (24/7) during travel seasons.

Freedom to be creative in achieving results.
International & friendly working environment.
Quarterly Social Days and Team Events.
Work out of other offices in the Ventura network around the world.
Opportunity to constantly learn and grow.
We care about the well-being of your employees (regular O3, satisfaction surveys etc.)
Yearly 2-week offsite.
Participation in the overall company's profits.
Visit our Career Page to get more insights into our office life.

Customer Service Representative, German/French Speaker

Key skills