Call Center Service Advocate I

Role Overview

• Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
• Provide courteous and professional service to patients, addressing their inquiries and concerns
• Accurately enter patient information and appointment details into the scheduling system
• Communicate appointment details and any necessary instructions to patients clearly and effectively
• Address and resolve any scheduling conflicts or issues promptly
• Work closely with medical staff and other departments to ensure smooth scheduling operations
• Conduct follow-up calls to confirm appointments and provide reminders to patients
• Maintain accurate records of all interactions and transactions with patients
• Other duties or special projects as assigned

Requirements

• High School diploma or equivalent required, some undergraduate education preferred
• 1 year of customer service experience, call center environment experience preferred
• A flexible and positive attitude
• A friendly and nurturing attitude toward our patient population of older adults
• Experience with EMR (Electronic Medical Record) documentation preferred
• Ability to multitask, prioritize, and manage time effectively
• Outstanding phone demeanor and etiquette
• High level of integrity
• Proficient PC skills, including basic Microsoft Excel skills
• Spanish, Mandarin, Cantonese, or Polish speakers preferred
• US work authorization

Benefits

• medical, dental, and vision coverage
• paid time off
• retirement savings options
• wellness programs
• other resources, based on eligibility