About this role

Manage and follow up (end-to-end) on support tickets and technical incidents opened with carriers and partner providers.
Establish and maintain active and strategic communication with Operations Managers and leadership, using phone contacts and other channels to follow up and ensure the prioritization and resolution status of critical tickets.
Apply proactivity and systems thinking when monitoring processes to ensure smooth operations and efficient resolution of daily faults.
Develop, propose, and monitor the implementation of preventive and corrective action plans to optimize workflows and reduce the volume of future incidents.
Provide data-driven insights to operational leadership, identifying trends, critical bottlenecks, and opportunities for continuous service improvement.

Bachelor's degree in progress or completed in administration, management processes, information systems, computer engineering, or related fields.
Knowledge of networks and strong affinity with technology.
Basic understanding of Telecom.
Availability to work a 12x36 shift schedule.

Technical Support Assistant

Key skills