Customer Experience Analyst, Customer Experience Analyst

Role Overview

• Maintain continuous communication with clients, providing guidance, support, and a seamless experience across touchpoints.
• Serve as a reliable point of contact for clients, addressing inquiries and ensuring prompt and effective resolution of concerns.
• Collect and analyze customer feedback through surveys, analytics, interviews, and support tickets to identify common issues and opportunities.
• Develop customer journey maps to highlight pain points and propose improvements.
• Monitor customer experience metrics such as NPS, CSAT, and churn rate to measure and improve satisfaction.

Requirements

• Experience in Customer Success, Account Management, or Customer Experience.
• Excellent verbal and written communication skills in English and Portuguese.
• Professional, volunteer, or academic experience in customer experience.
• Innovative mindset and adaptability to navigate complex issues.

Benefits

• Corporate University
• ALURA