About this role
Role Overview
- Provide technical support for complex issues involving Mainframe Storage Management software
- Ensure customers achieve their desired business outcomes
- Deliver a superior customer experience by exhibiting technical expertise and timely communications
- Prioritize and balance workload to effectively manage multiple concurrent cases
- Analyze customer provided data and perform research to formulate potential solutions
- Provide assistance to prevent future issues by proactively sharing information with the customer
- Research and investigate complex issues for Broadcom product defects
- Communicate business impact of product issues to the Development team
- Participate in the weekend on-call rotation for Severity 1 support
Requirements
- 5+ years of related professional experience in a Mainframe environment working in Software Support or Systems Programming
- Relevant technical competence for this role
- Mainframe operations or systems programming experience – z/OS, z/VM and/or z/VSE
- Strong knowledge of Mainframe technologies such as JCL, ISPF, REXX, USS, etc.
- Storage Management experience
- Expertise as a Storage Architect, Engineer, or Administrator
- Competence with disk, virtual tape and physical tape technologies (examples DFHSM, DFSMS, RMM; Broadcom products including CA 1 Flexible Storage, Vantage, Disk Backup and Restore, Allocate)
- Must have the legal right to work in the US
Benefits
- Medical, dental and vision plans
- 401(K) participation including company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- company paid holidays
- paid sick leave and vacation time
- Paid Family Leave and other leaves of absence