Provide technical support for complex issues involving Mainframe Storage Management software
Ensure customers achieve their desired business outcomes
Deliver a superior customer experience by exhibiting technical expertise and timely communications
Prioritize and balance workload to effectively manage multiple concurrent cases
Analyze customer provided data and perform research to formulate potential solutions
Provide assistance to prevent future issues by proactively sharing information with the customer
Research and investigate complex issues for Broadcom product defects
Communicate business impact of product issues to the Development team
Participate in the weekend on-call rotation for Severity 1 support
Requirements
5+ years of related professional experience in a Mainframe environment working in Software Support or Systems Programming
Relevant technical competence for this role
Mainframe operations or systems programming experience – z/OS, z/VM and/or z/VSE
Strong knowledge of Mainframe technologies such as JCL, ISPF, REXX, USS, etc.
Storage Management experience
Expertise as a Storage Architect, Engineer, or Administrator
Competence with disk, virtual tape and physical tape technologies (examples DFHSM, DFSMS, RMM; Broadcom products including CA 1 Flexible Storage, Vantage, Disk Backup and Restore, Allocate)