Key skills
AnalyticsCRMStakeholder ManagementCommunicationCollaborationAccount Management
About this role
Role Overview
- Manage end-to-end delivery of digital and cross-channel projects, coordinating timelines, tasks, and workflows across internal teams (Analytics, CRO, SEO, etc.)
- Ensure project requirements, dependencies, and stakeholder expectations are clearly defined and met
- Maintain high quality standards and proactively escalate risks or issues
- Facilitate collaboration between global HQ, regional, and local market stakeholders, ensuring alignment and clear communication
- Adapt project workflows and deliverables to local market realities
- Support multi-market rollouts, translating global initiatives into effective local execution
- Organise and lead internal and external meetings with clear agendas, follow-ups, and reporting
- Provide structured documentation, handovers, and updates to all stakeholders
- Contribute to performance tracking, reporting, and wrap-up presentations in collaboration with strategy and analytics teams
- Maintain streamlined processes and operational clarity across multiple workstreams
Requirements
- 4–6 years’ experience in client service or project/account management, ideally within a digital or integrated marketing agency
- Strong organisational and time-management skills; ability to manage multiple workstreams in a fast-paced environment
- Excellent interpersonal and stakeholder management skills, including experience engaging with senior clients
- Experience working in multi-market or matrixed environments
- Proactive, solutions-oriented mindset with strong attention to detail
- Fluent in English (written and spoken); additional languages are an advantage
- Familiarity with CRM, E-commerce, Loyalty, SEO, or other digital marketing domains is a plus
Benefits
- adm Indicia is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.