Provide the first point of contact for service users accessing EAP/Mental Health service either via the helpline or online chat facility.
Support and contain service users in the moment with brief goal focused therapeutic support and psychoeducation.
Complete appropriate brief clinical assessment to determine the service user needs.
Conduct robust risk assessments and swiftly implement risk management plans as required.
Based on the outcome of clinical assessment, identify support available and appropriate to the service user either via the EAP/ Mental Health short term counselling or other services, local charities, health care as clinically appropriate.
Accurately capture all information on the clinical database pertinent to the clinical management of the case.
Adhere to all clinical and operational protocols, standards, service levels and procedures.
Work collaboratively with our global clinical teams.
Liaising with affiliate clinicians for appointments and case updates as required.
Contribute to the service and business development as required.
Flexibility in working hours and activities in line with business needs.
Play an active role in governance and quality assurance as required.

Master’s level counselling qualification appropriate to professional standards of your jurisdiction in Canada
Current registration or accreditation with a relevant professional body.
Experience of working with a broad range of psychological health and workplace related issues.
Experience of working in high pressure, time limited environments.
Experience in working with high-risk cases such as suicide, abuse, as well as substance use and abuse.
Minimum of 3 years working experience with therapeutic delivery post qualification

EAP Case Manager – Fixed Term Contract

Key skills