Responsible for delivering frictionless and smooth deployments to our Fortune 500 customers.
Develop trusted technical relationships with our customers during deployments (12-24 months).
Update documentation, write better procedures, create educational videos.
Handle technically complex deployments and troubleshoot related challenges.
Coordinate cross-functional deployment activities.
Create ecstatic customer experiences through continuous knowledge transfer.

BS Computer Science, Information Technology or similar experience
8+ years experience supporting technical end-users
Excellent troubleshooting and root-cause analysis skills
Proven technical writing skills
Project management skills
Excellent communication and written skills (English)
Handling of hardware appliances and configuration of UEFI/BIOS
Linux system administration & advanced Linux troubleshooting
Python programming and Shell Scripting (both optional)
Management of network adapters, interfaces
Networking concepts and tools: IP, DHCP, DNS, NAT rules, Firewall configuration, routing, bridging, and proxies
Networking troubleshooting competence using ping, traceroute, netstat, ip tables, tcpdump and analyzing packet captures.
Operate and troubleshoot SSH ; secure tunnels
Familiar with both Type 1 and Type 2 hypervisors
Troubleshoot hypervisors, including performance
Deploy and manage Docker containers
Certified Kubernetes Administrator (CKA), preferred
Configuration of Azure or alternative clouds
Practical operation of Swagger
Setup and configuration of APIs such as Postman and Terraform

Zededa’s main compensation philosophy is to provide you with the opportunity to progress as you grow and develop with the company.

Senior Customer Support Engineer, Deployments

Key skills