Drive Customer Impact – Partner with a portfolio of customers, assessing their implementations and delivering recommendations on common technical issues, feature adoption (Guide), and foundational solution design (basic Architect)
Lead with Expertise – Serve as a trusted technical generalist, providing reactive and proactive guidance on product best practices
Communicate with Clarity – Simplify complex technical concepts for diverse audiences, from technical teams to customer stakeholders and managers, positioning yourself as a trusted advisor
Innovate & Solve Problems – Triage capability gaps and design inefficiencies, resolving common issues directly and escalating complex architectural challenges to senior Success Architects
Execute Proven Strategies – Leverage and execute playbooks from Support, Guides, and the Architect team to meet customer needs
Build Strong Relationships – Collaborate with internal and external partners, fostering connections that drive customer success, product improvement and overall business growth

3-5+ years of hands-on technical experience (e.g., Senior Support Engineer, Technical Consultant, or Senior Salesforce Admin)
Strong working knowledge of Salesforce products, platform capabilities, technical governance and best practices
Experience participating in complex implementations and understanding integration principles
Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics and security best practices
Familiarity with industry
or vertical-specific solutions (preferred)
Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and technical audiences
High proficiency in English.

Senior Success Architect

Key skills