Bilingual Collections Agent, French/English

Role Overview

• Initiate outbound contact with unresponsive borrowers using predictive dialer, manual dialing, email, and SMS
• Negotiate payment arrangements and identify suitable payment-relief solutions.
• Handle inbound inquiries related to account status, payments, and repayment options
• Maintain accurate account documentation and follow compliance guidelines
• Meet productivity and performance targets in a high-volume environment
• Provide professional, respectful customer service while resolving sensitive financial situations

Requirements

• Bilingual (French/English)
• Experience in collections or customer service is preferred
• Strong negotiation skills
• Ability to maintain professionalism in sensitive situations
• Excellent communication skills in both languages

Benefits

• Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training : We offer extensive paid training to ensure you’re equipped for success.
• Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people’s lives!