Own your portfolio end-to-end
Manage and grow a portfolio of mid-market customers (€15k–€60k ARR)
Build strong, trust-based relationships with key stakeholders, including C-levels
Act as a strategic advisor to help clients achieve their business goals through AI
Ensure high customer satisfaction and long-term engagement
Design and execute tailored onboarding and adoption plans
Identify upsell opportunities and lead renewals in collaboration with Account Executives
Monitor usage and proactively address risks to maximize retention
Continuously demonstrate ROI and business impact to customers
Industrialise onboarding and account management processes
Leverage automation and playbooks to manage inbound requests efficiently
Gather and relay customer feedback to Product and internal teams
Work closely with Sales (AE Farmers) on renewals and expansion strategy
Partner with Product and Marketing to drive customer-centric initiatives

2+ years of experience in Customer Success, Account Management in a SaaS environment
Comfortable engaging and influencing C-level stakeholders
Highly organised and structured, able to manage multiple accounts and inbound requests efficiently
Strong business acumen and can translate product value into tangible outcomes
Proactive, autonomous, and solution-oriented, with an entrepreneurial mindset
Fluent in French and English and excited to manage international clients
Bonus points if you have experience in SaaS, CRM, or Customer Success platforms

A foundational role in a fast-growing B2B SaaS company backed by top European VCs
A great culture
Offices in the heart of Paris (75003)
Healthcare: Alan Blue insurance
Perks: Wellpass & Beetogreen (bikes) preferential rates + RTT
Parental Leave Soft Landing: Upon returning from maternity or paternity leave, you take 1 day off per week for the first 4 weeks to ensure a smooth transition (at full salary)

Customer Success Manager – Mid Market

Key skills