This role will be heavily hands-on with coding, including writing and debugging production and integration code in languages such as Python, JavaScript, and SQL as part of customer implementations and internal tooling.
Lead execution and delivery of complex customer implementations.
Estimate timelines, identify implementation risks, and adjust plans as needed.
Implement real-world scenarios — including custom configurations and integrations — adapting the product to fit client systems and workflows.
Own regular segments of customer-facing calls, UAT (user acceptance testing) feedback, and guiding customers through issue resolution or configuration adjustments.
Collaborate across functions (Product, Engineering, Customer Success) to coordinate dependencies and communicate impacts of potential changes or customizations.
Drive internal process improvements and automation to reduce manual efforts and improve delivery efficiency.
Create and maintain robust documentation (runbooks, best practices, delivery playbooks) and share learnings with junior FDEs.

B.S. in Computer Science or a related technical discipline, or equivalent experience
3-5+ years of software engineering, systems engineering, or technical product/program management experience
Strong programming or configuration skills (e.g., JavaScript, SQL) and demonstrated ability to navigate multiple product domains.
Comfortable interacting with customers, handling technical discovery, and translating business needs into scoped deliverables.
Proven ability to coordinate across teams, anticipate dependencies or blockers, and escalate risks appropriately.
Mentor or coach more junior team members; contribute to process improvements and internal knowledge sharing.

Forward Deployed Engineer II

Key skills