The first point of contact for all customer queries through our various support channels
Collaborating with colleagues across departments to fix problems
Tracking down information for colleagues in various business areas
Ensuring all customer communications are logged appropriately
Taking personal ownership over the customer experience
Ensuring customers receive great service and leave satisfied
Handling customer escalations where needed and resolving complaints appropriately
Organizing and diarising client follow ups
Maintaining records of all client contact to a high standard
Ensuring company procedures and high standards are followed at all times
Ensuring CRM is up to date whenever necessary

Experience in a Customer Service/middle office role would be great, but not a necessity if you’re a quick learner
Having worked via telephone, email and face to face is desirable but not essential
Excellent English, written and verbal is essential
Additional languages to a business standard would be fantastic. Notably French, Spanish, Portuguese (Brazilian) or Portuguese

Client Operations Representative

Key skills