Home
Jobs
Saved
Resumes
Registry Operations Specialist at Team Internet | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Registry Operations Specialist
Team Internet
Remote
Website
LinkedIn
Registry Operations Specialist
Poland
Full Time
2 hours ago
No Sponsorship
Apply Now
Key skills
DNS
AI
Glue
Communication
About this role
Role Overview
Own and resolve escalated issues related to domain lifecycle events (create, renew, transfer, restore, redemption, delete)
Diagnose and resolve EPP command failures, registry–registrar synchronization issues, and domain status conflicts
Support registry workflows involving domains, contacts, hosts, and DNS delegation
Ensure registry operations align with policies, contractual obligations, and technical requirements
Troubleshoot DNS issues from a registry perspective, including delegation, glue records, and zone publication
Analyze DNS behavior impacted by registry configuration, policy, or tooling
Collaborate with DNS infrastructure and engineering teams to resolve registry-driven incidents
Analyze registry system logs, EPP logs, API payloads, and command-line outputs
Perform deep root-cause analysis on recurring registry issues and incidents
Identify systemic risks and contribute to long-term, sustainable fixes rather than short-term workarounds
Act as a technical escalation point for Tier 1 and Tier 2 agents on registry-related issues
Partner with Engineering, Product, and Operations to improve registry platform stability and scalability
Translate complex registry behavior into clear guidance and documentation for support teams and stakeholders
Act as registry subject-matter expert across Customer Care and Operations
Lead registry incident reviews, post-mortems, and preventive improvement initiatives
Design and deliver training on registry workflows, EPP, DNS fundamentals, and escalation handling
Drive improvements in registry tooling, automation, and AI-assisted diagnostics
Mentor and coach Tier 2 agents in handling complex, policy-driven registry cases
Requirements
Hands-on experience working with a Domain Registry or Registrar Platform
Practical, operational knowledge of EPP protocol and domain lifecycle mechanics
Advanced understanding of DNS as it relates to registry operations, not just record management
Proven experience handling registry-related technical escalations
Strong ability to analyze logs, APIs, and system behavior to determine root cause
Strong ownership mentality with a focus on accuracy, compliance, and stability
Excellent written and verbal communication skills
Ability to work independently on complex issues with minimal supervision
Comfortable operating in a global, multi-brand environment
Interest in automation, AI-assisted support, and continuous improvement
Tech Stack
DNS
Benefits
We are collaborative, fair, consciously inclusive, and flexible
We trust, value, and support our people to make the difference
We believe that diversity of thought and experience provides the platform for innovation and creativity
We invest in the development of our people to drive our ambitions forward
We offer a range of benefits (including your choice of tech) and a competitive package
We offer a great work environment in an internationally successful enterprise in the online services industry
Apply Now
Home
Jobs
Saved
Resumes