Senior Client Partner

Role Overview

• Lead strategic relationships with some of Kraken’s largest utility and energy clients
• Serve as a senior strategic partner to C-level+ stakeholders
• Maintain strong, proactive engagement to ensure delivery, satisfaction, and trust
• Ensure clients get full value from our products and operating model
• Manage clients through escalations for critical issues
• Manage commercial relationships and deliver to new business development and/or revenue targets

Requirements

• Enterprise client leadership – Hands-on experience with complex B2B tech account management, sales and/or delivery; quota-carrying or P&L experience a plus
• Transformation mindset – Ability to guide clients through operational and cultural change, with a consultative, pragmatic style
• Tech/Product fluency – Strong understanding of SaaS businesses; ideally with engineering or product experience
• Energy and Utilities sector knowledge – Experience in utilities or energy retail and/or similar sectors (e.g. telecom, banking) that have undergone digital transformation
• Executive presence – Trusted advisor to senior leaders; able to influence and challenge constructively