Lead strategic relationships with some of Kraken’s largest utility and energy clients
Serve as a senior strategic partner to C-level+ stakeholders
Maintain strong, proactive engagement to ensure delivery, satisfaction, and trust
Ensure clients get full value from our products and operating model
Manage clients through escalations for critical issues
Manage commercial relationships and deliver to new business development and/or revenue targets
Requirements
Enterprise client leadership – Hands-on experience with complex B2B tech account management, sales and/or delivery; quota-carrying or P&L experience a plus
Transformation mindset – Ability to guide clients through operational and cultural change, with a consultative, pragmatic style
Tech/Product fluency – Strong understanding of SaaS businesses; ideally with engineering or product experience
Energy and Utilities sector knowledge – Experience in utilities or energy retail and/or similar sectors (e.g. telecom, banking) that have undergone digital transformation
Executive presence – Trusted advisor to senior leaders; able to influence and challenge constructively