Operate our live environments using modern observability tools (Grafana, Prometheus, DataDog, Azure Monitor).
Respond quickly to alerts, triage incidents, and coordinate with SRE and Platform teams to resolve issues and restore service.
Automate environment builds, deployments, and day-to-day operational tasks using Terraform, Ansible, PowerShell, or Bash.
Support and maintain our environments across Azure, AWS, and VMware.
Work with containerised workloads (Docker, Kubernetes) and contribute to scaling and performance improvements.
Capture learnings from incidents and partner with SREs and developers to drive root cause analysis (RCA) and preventative action.
Work closely with engineers across teams to maintain runbooks, document operational standards, and ensure knowledge is shared and applied consistently across Civica’s cloud services.
Requirements
Experience operating production systems in cloud or hybrid environments (Azure, AWS, or similar).
Familiarity with Kubernetes, containerisation, and supporting tools (Helm, ingress controllers).
Basic understanding of networking and infrastructure fundamentals (DNS, load balancing, VPNs, and firewalls) and able to troubleshoot (e.g., pcap).
Hands-on experience with scripting or automation (PowerShell, Bash, or Go/Python).
Knowledge of CI/CD pipelines and fluent with version control (GitHub Actions, Azure DevOps, Jenkins, or similar).
Experienced with monitoring and alerting solutions (Prometheus, Grafana, DataDog, Elastic, Azure Monitor).
Strong analytical and problem-solving skills, with the ability to stay calm during incidents.
Collaborative communicator who thrives in cross-functional, fast-paced environments.
Tech Stack
Ansible
AWS
Azure
Cloud
DNS
Docker
Firewalls
Grafana
Jenkins
Kubernetes
Prometheus
Python
Terraform
VMware
Go
Benefits
25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
Days of Difference – Up to 3 extra days off for volunteering.
Pension Contributions – 5% employer match to support your future.
Income Protection – Up to 75% salary cover for long-term illness.
Life Assurance – 4x salary tax-free lump sum.
Critical Illness Cover – £25,000 lump sum (extendable to dependents).
Private Medical Insurance – Fast access to private healthcare.
Health Cash Plan – Claim back physio, therapies & more.
Dental Insurance – Cover for routine & emergency care.