LiveOps Engineer

Role Overview

• Operate our live environments using modern observability tools (Grafana, Prometheus, DataDog, Azure Monitor).
• Respond quickly to alerts, triage incidents, and coordinate with SRE and Platform teams to resolve issues and restore service.
• Automate environment builds, deployments, and day-to-day operational tasks using Terraform, Ansible, PowerShell, or Bash.
• Support and maintain our environments across Azure, AWS, and VMware.
• Work with containerised workloads (Docker, Kubernetes) and contribute to scaling and performance improvements.
• Capture learnings from incidents and partner with SREs and developers to drive root cause analysis (RCA) and preventative action.
• Work closely with engineers across teams to maintain runbooks, document operational standards, and ensure knowledge is shared and applied consistently across Civica’s cloud services.

Requirements

• Experience operating production systems in cloud or hybrid environments (Azure, AWS, or similar).
• Familiarity with Kubernetes, containerisation, and supporting tools (Helm, ingress controllers).
• Basic understanding of networking and infrastructure fundamentals (DNS, load balancing, VPNs, and firewalls) and able to troubleshoot (e.g., pcap).
• Hands-on experience with scripting or automation (PowerShell, Bash, or Go/Python).
• Knowledge of CI/CD pipelines and fluent with version control (GitHub Actions, Azure DevOps, Jenkins, or similar).
• Experienced with monitoring and alerting solutions (Prometheus, Grafana, DataDog, Elastic, Azure Monitor).
• Strong analytical and problem-solving skills, with the ability to stay calm during incidents.
• Collaborative communicator who thrives in cross-functional, fast-paced environments.

Tech Stack

• Ansible
• AWS
• Azure
• Cloud
• DNS
• Docker
• Firewalls
• Grafana
• Jenkins
• Kubernetes
• Prometheus
• Python
• Terraform
• VMware
• Go

Benefits

• 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
• Days of Difference – Up to 3 extra days off for volunteering.
• Pension Contributions – 5% employer match to support your future.
• Income Protection – Up to 75% salary cover for long-term illness.
• Life Assurance – 4x salary tax-free lump sum.
• Critical Illness Cover – £25,000 lump sum (extendable to dependents).
• Private Medical Insurance – Fast access to private healthcare.
• Health Cash Plan – Claim back physio, therapies & more.
• Dental Insurance – Cover for routine & emergency care.
• Affinity Groups – Join employee-led communities.
• Bounty Bonus – Refer a friend & get rewarded.