Key skills
SaaSJiraConfluenceAgileLeadershipProject ManagementProduct ManagementCommunicationCollaboration
About this role
Role Overview
- Customer representation: Engage directly with clients, end-users, and stakeholders to understand needs, gather feedback, and represent the customer voice throughout the development process.
- Customer Experience ownership: Ensure that product decisions, backlog priorities, and acceptance criteria contribute to a simple, seamless, and valuable customer experience. Maintain awareness of user journeys and pain points to inform product trade-offs.
- Backlog Ownership: Own, refine, and prioritise the product backlog, ensuring it balances strategic objectives, customer value, and business needs.
- Requirements: Translate customer and business needs into user stories, acceptance criteria, and supporting artefacts (wireframes, workflows, user journeys) that enable clarity for development teams.
- Sprint & Delivery Leadership: Ensure backlog items are well defined for refinement and sprint planning. Guide increments so that each sprint delivers value that improves the customer experience and meets quality standards.
- Cross-functional Collaboration: Work with engineering, QA, and architecture to shape solutions; and with design/UX colleagues to validate that solutions deliver a positive user experience.
- Continuous Discovery & Improvement: Stay informed on customer feedback, industry trends, and technology opportunities. Use these insights to continuously improve product usability, efficiency, and satisfaction.
- Stakeholder Communication: Communicate progress, decisions, and trade-offs clearly, building confidence that customer experience and business priorities are being balanced effectively.
- Product Strategy Alignment: Partner with Product Management to execute the product vision and roadmap, ensuring outcomes align with customer expectations and business goals.
Requirements
- 2+ years of proven experience working in a software development environment, preferably within the SaaS industry or aviation sector.
- Excellent analytical skills with the ability to translate complex business needs into clear and concise technical requirements.
- Proficiency in business process modelling techniques, such as BPMN or UML.
- Familiarity with Agile methodologies and tools (e.g., JIRA, Confluence) for software development and project management.
- Strong communication skills with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels of the organisation.
- Proactive problem-solving attitude with a commitment to delivering high-quality solutions that meet client expectations and business objectives.
Benefits
- 25 days annual leave + your birthday day off
- Private healthcare
- 5% pension contribution