You are responsible for your own customer portfolio and ensure our customers remain satisfied and successful with Nelly over the long term.
As the primary point of contact for users and decision-makers, you guide medical practices from onboarding through long-term use and develop sustainable customer relationships.
You handle inquiries via chat, email, phone and on-site visits, identify cross
and up-sell opportunities, and implement targeted customer retention strategies.
In close collaboration with our product team, you bring in customer feedback and help continuously develop Nelly.

At least 1 year of professional experience working with B2B or B2C customers.
Bachelor's degree or completed vocational training.
Strong communicator with German at C2 level and very good English.
Motivated and enjoy working independently and focused, while also collaborating with the team and with Nelly customers.
With your open personality, structured way of working and enthusiasm for finding solutions, you are a great fit for Nelly.
Preferable: experience in healthcare or finance.
Advantageous: familiarity with Salesforce (or similar CRM tools) and Asana (or similar project management tools).

Flexible mobility: BVG ticket or Swapfiets membership for maximum mobility in Berlin.
Stay healthy: Urban Sports Club membership for exercise, recovery and balance.
Best work setup: high-quality hardware and tools for focused, efficient work.
Flexible working: trust-based working hours and a hybrid model.
Workation option: up to 4 weeks per year to work where new ideas emerge.
Rapid growth: steep learning curves, significant responsibility and real development opportunities.
Meaningful impact: join an AI-powered fintech that is sustainably transforming the German healthcare market.
Ownership instead of hierarchy: we trust independent work and clear responsibilities.
Strong office feeling: modern, cozy and dog-friendly office with genuine team spirit.
Well provided for: free drinks and snacks — available at all times.

Key Account Manager

Key skills