About this role

Solve complex customer issues independently and be a go-to resource for other team members
Perform hands-on problem solving with drivers and site hosts to re-enforce the PowerFlex brand of robust and scalable EV charging
Establish new and review existing processes within the support team to improve efficiencies and provide standardization of quality assurance of our services.
Analyze field issues to provide insights on product quality and process improvement
Analyze customer issues, value of the internal solutions and processes to provide metrics on product quality.
Occasionally Provide support by answering driver phone calls, emails, and customer inquiries

Bachelor’s degree in computer science, electrical engineering, related degree, or relevant experience
Excellent written and verbal communication.
Should be comfortable in a fast-paced, constantly evolving environment and should be comfortable learning new platforms as they arise.
Highly organized and effective at engaging with multiple customers and teams.
Has great organizational and effective time management skills.
Has experience as a Support Engineer, QA Engineer, or Software Engineer is highly preferable.
It will be preferred if the candidate has familiar working knowledge of Linux/Ubuntu and scripting with sh/bash, Python, or Automation.

Support Software Engineer

Key skills