Senior Account Manager

Role Overview

• Manage a defined portfolio of Federal accounts, ensuring renewals, satisfaction, and sustained adoption.
• Own and exceed assigned quota focused on retention, upsell, and expansion opportunities within existing accounts.
• Become proficient in demonstrating the Kaseware platform
• Develop multi-year account plans aligned with account objectives, procurement timelines, and Kaseware’s growth strategy.
• Conduct Quarterly Business Reviews (QBRs) and executive meetings to communicate results, adoption metrics, and roadmap alignment.
• Report directly to the U.S. Government Practice Lead, maintaining alignment on account priorities, delivery schedules, and issue resolution.
• Identify opportunities for account expansion through deeper platform utilization, and user adoption initiatives.
• Partner with Customer Operations, Product, and Delivery teams to ensure timely renewals, successful deployments, and measurable outcomes.
• Act as a trusted advisor to agency executives and technical leads, aligning Kaseware’s capabilities with mission objectives and operational needs.
• Support cross-agency collaboration and advocacy, building regional reference network to drive account success stories and future growth.
• Maintain accurate sales forecasts and account health metrics in Salesforce, including renewal status, upsell pipeline, and account risk indicators.
• Travel requirements: Up to 50% travel.

Requirements

• 6–10 years of experience in Account or Program Management, or Client Services, preferably within Federal, public safety, justice, or government technology environments.
• Proven track record of exceeding retention and upsell targets in enterprise or public-sector SaaS accounts.
• Strong understanding of Federal or Government procurement.
• Excellent communication and presentation skills with the ability to engage executive and technical stakeholders alike.
• Highly organized and capable of managing multiple complex accounts simultaneously.
• Experience working cross-functionally across Product, Support, and Program Delivery organizations.
• Ability to achieve a Secret Clearance

Benefits

• Excellent health, dental, and vision insurance with generous company contribution
• Flex Spending Accounts
• Unlimited paid vacation
• 12 paid company holidays
• Paid Sick Time
• Paid Parental Leave
• 401k with company matching
• EcoPass provided for Colorado-based employees