Manager, Program Management – Vendor Operations

Role Overview

• Own the end-to-end performance of vendor operations, ensuring adherence to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality metrics.
• Develop and execute strategies to scale vendor capacity, headcount, and tools to meet Reddit's growing business needs.
• Serve as the primary point of contact for vendor partners at the operational level, leading regular business reviews, QBRs (Quarterly Business Reviews), and critical escalations.
• Identify bottlenecks, drive continuous improvement initiatives, and implement best practices across all vendor-supported workflows to maximize efficiency and quality.
• Manage annual SOW renewals, ensuring alignment to operating expenses and project roadmaps. Track vendor budgets, manage invoicing processes, and ensure effective utilization of resources.
• Translate internal needs into scalable vendor solutions and represent vendor operations in high-level forums to ensure cross-functional roadmaps align with operational realities.
• Lead, mentor, and coach a team of FTE Vendor Operations Managers, fostering a high-performing and engaging work environment.
• Collaborate cross-functionally with internal stakeholders (e.g., Product, Engineering, Policy, Finance) to ensure vendor operations are aligned with Reddit's product changes and policy updates.
• Oversee internal Quality Assurance (QA) programs related to vendor output and drive corrective action plans with vendor partners.
• Develop and maintain operational reports and dashboards, providing timely and accurate insights into vendor performance to senior leadership.

Requirements

• 7+ years of professional experience in Operations or Vendor Management
• 3+ years of experience directly managing a team of direct reports
• Proven experience managing large-scale third-party vendor operations
• Excellent analytical and problem-solving skills, with proficiency in data analysis and reporting (e.g., strong in SQL, advanced Excel/GSheets, or familiarity with BI tools like Tableau/Looker)
• Exceptional communication and negotiation skills
• Demonstrated ability to manage multiple high-priority projects simultaneously.

Tech Stack

• SQL
• Tableau

Benefits

• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k with Employer Match
• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave