Own and execute client onboarding and implementation with speed, accuracy, and extreme attention to detail.
Execute end-to-end onboarding for new clients, new properties/acquisitions, portfolio and package changes.
Perform detailed, manual implementation work including data setup, uploads, configuration.
Process-driven execution with no shortcuts.
Work within Asana to manage tasks, workflows, and deadlines.
Maintain clear status tracking so blockers are visible.
Support Client Success with operational tasks when onboarding volume is lighter.

3+ years experience in: Implementation
Onboarding
Project coordination / operations (hands-on execution roles)
Strong experience using Asana (task management, workflows).
Extremely detail-oriented and process-driven.
Comfortable doing repetitive, technical, and execution-heavy work.
Strong written English communication.
Confident asking questions and pushing for clarity (not a “yes-to-everything” profile).
Nice-to-Haves HubSpot experience (user-level or admin-level).
SaaS, PropTech, or multifamily industry exposure.
Experience supporting client-facing teams.

Implementation Specialist, Client Success, Onboarding

Key skills