As a critical member of the Account Team you will serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers:
You will be part of a regional team and will work closely with CSMs working with the regional customers of Cloudflare
From a technical perspective, as part of the account team, your primary responsibilities will be to deliver a timely and organized onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practices
Ensure customer retention and expansion through relationship building and participation in periodic account reviews to contribute your expertise on technical topics
Provide customers with clear proactive technical guidance and expertise across all our products
Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
Proactively identify opportunities for expansion for existing customers
Promote retention by capturing and communicating gaps in product or features
Contribute towards the success of the CSE role through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices
The role requires 15-30% travel to attend meetings with customers, attend conferences, and other industry events

Deep understanding of how the internet works and the desire to expand that knowledge.
Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
Reverse and forward proxies and the applications of both
Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust
Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3
Enjoying the adventure of troubleshooting and solving technical problems
Understanding why Cloudflare plays an increasingly important role on today’s internet
Demonstrated experience with a coding language (e.g. JavaScript, Python,etc) and a desire to expand those skills
Technical curiosity and passion: ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence
Ability to manage a project, work to deadlines, and prioritize between competing demands
Ability to read and write in an additional APAC language

Cloudflare is proud to be an equal opportunity employer.
We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.
All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities.

Customer Solutions Engineer

Key skills