Lead the development and documentation of current and target-state organizational structures, ensuring comprehensive org charts, roles/responsibilities matrices, and governance models.
Synthesize and communicate insights from org design activities, including workforce mapping, gap analysis, and structure optimization, through presentations, status reports, and analysis delivered to VA leadership and project collaborators.
Guide decision-making to achieve alignment on future-state org design among diverse stakeholders, facilitating consensus on new structures, reporting relationships, and team functions.
Ensure all technology and workforce enablement initiatives are directly integrated with, and supportive of, the future-state organizational design and capability needs.
Track and report progress on org design milestones, from initial assessment through implementation, using key deliverables and performance indicators to measure transformation impact.
Integrate and synchronize organization design efforts across related contact center consolidation and modernization workstreams, maintaining a unified vision for VA’s future-state organizational structure.

3+ years of experience, preferably in healthcare, contact center, or technology modernization projects.
1+ years of prior work experience in or with the Federal Government.
1+ years of experience and aptitude for working and communicating with various diverse stakeholders, teams, and clients face-to-face.
Demonstrated experience in business process analysis, workflow mapping, and requirements documentation.
Understanding of contact center operations, technologies, and best practices.
Excellent communication, facilitation, and stakeholder management skills.
Proficiency with business analysis tools (e.g., Visio, Excel, JIRA, Confluence).
Ability to quickly adapt and excel in a fast-paced environment.
Experience working with Microsoft Word, PowerPoint, and Excel.
Minimum of a Bachelor’s degree in Business, Healthcare Administration, Information Systems, or related field.
Must be a US Citizen with ability and willingness to acquire a U.S. Public Trust.

Organizational Design Consultant

Key skills