Customer Service Representative – Admin Assistant

Role Overview

• Respond promptly to customer inquiries via email, phone, and chat, providing accurate and helpful information.
• Process orders, returns, and refunds in accordance with company policies.
• Assist in maintaining customer records and databases to ensure accurate and up-to-date information.
• Coordinate with different departments to resolve customer issues and inquiries effectively.
• Perform administrative tasks such as scheduling appointments, data entry, and document preparation.
• Support the management team in preparing reports and analyzing customer feedback.

Requirements

• 3+ years of experience in customer service, administrative support, or related roles.
• Strong written and verbal communication skills in English.
• High attention to detail and the ability to manage multiple tasks simultaneously.
• Comfortable using Google Workspace (Sheets, Docs, Gmail) or similar tools.
• Reliable internet connection and a quiet work environment suitable for remote work.

Benefits

• Remote Work: Work from anywhere—our team is global, and we value work-life balance.
• Growth Opportunities: As a key player you'll have the chance to shape your role and grow with us.
• Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.