Ensure all talent achieve high satisfaction and performance metrics (NPS 9+).
Drive 100% attendance in coaching calls and active enrollment in upskilling programs.
Identify and flag upsell opportunities to the client success team.
Reduce risk by proactively addressing performance or engagement issues.
Contribute directly to client retention, talent growth, and the company’s overall operational excellence.
Build and maintain strong relationships with your talent portfolio.
Serve as the primary champion for talent, providing resources, coaching, and guidance.
Track individual performance metrics and KPIs.
Conduct regular check-ins and resolve issues promptly.
Capture talent referrals and identify opportunities to provide additional resources to clients.
Develop and maintain tailored upskilling programs aligned to individual and client needs.
Facilitate onboarding bootcamps and training sessions.
Ensure continuous development for all talent under your management.
Document all talent communications, NPS scores, risk levels, and development plans in systems.
Track PTO and attendance issues.
Escalate red flags proactively and coordinate with client success teams.

3+ years of experience in talent management, HR, or workforce operations.
Proven track record of managing high-performing teams or portfolios.
Strong communication skills and ability to build relationships with remote teams.
Ability to work independently in a fast-paced, high-growth environment.
Experience with performance tracking, coaching, and professional development programs.
Nice-to-Haves (Preferred)
Experience working in a startup or high-growth environment.
Exposure to international talent operations or remote workforce management.
Knowledge of HR technology platforms and CRM systems.

Learning and Development Coach

Key skills