Provides strategic leadership and operational oversight for the credit union’s virtual sales and service channels
Develops and executes a strategic roadmap for digital and virtual sales channels aligned with organizational growth and brand expectations
Collaborates with key stakeholders to enhance the end-to-end digital account opening and loan application journeys
Partners with Marketing, Digital Channels, Lending, Member Experience, Operations, and other key stakeholders to align UX, content, and digital campaigns
Drives a member-first culture grounded in accountability, empowerment, and continuous learning

Minimum 10 years of leadership experience in digital banking, retail banking, product management, virtual channels, or fintech
Minimum of 5 years in a sales enablement, digital sales or multi-channel operations leadership role
Must be an actively registered Mortgage Loan Originator with the NMLS
Must have a valid CA driver’s license and be able to travel up to 50% of the time in the local market area.

VP Digital & Virtual Sales Enablement

Key skills