Lead BAU operations day-to-day.
Own the D365 product strategy and roadmap, defining and maintaining the product roadmap for Microsoft Dynamics 365 F&O as well as our integrated third party solutions.
Plan and lead future implementation phases, including Phase 2 and beyond—scoping, prioritizing, and rolling out additional D365 modules and functionality that expand capabilities across Finance, Supply Chain, and Operations.
Translate stakeholder requirements into solutions, working with cross-functional teams (Supply Chain, Operations, Finance, etc.) to capture business needs and configure D365 to meet or exceed those requirements.
Drive continuous improvement by identifying, prioritizing, and delivering new features and enhancements.
Collaborate with the Wellbeing Collective D365 teams, including shared communities of practice with peer product owners.
Ensure ongoing compliance of Nutrafol's D365 instance with AFCF and ICF control frameworks.
Serve as the go-to D365 expert for Finance and SC/Ops functions.
Oversee ongoing change management, including developing and delivering effective communications, training, and documentation.
Manage the vendor relationship with third party delivery partners and support teams.

8+ years of experience in a Business Analyst / Technical Product role with a solid understanding of end-to-end business operational and financial processes, ideally in CPG, Manufacturing, Wholesale, or Retail industry; DTC and eCommerce experience is a plus.
4+ years of hands-on D365 implementation experience and a proven track record in configuring, implementing, and optimizing Microsoft Dynamics 365 F&O, particularly across Supply Chain/Operations and Finance functions.
Experience supporting a D365 environment in BAU including: stabilization, ongoing support operations, and partnering with system administrators, and leading post–go-live optimization and multi-phase rollouts.
Deep understanding of eCommerce and direct-to-consumer models combined with more traditional CPG sales functions.
Highly collaborative approach and natural stakeholder management skills; a skilled communicator with the ability to build strong relationships and influence stakeholders at all levels, including global teams and parent-company partners.
Ability to articulate a strategic vision and define a product roadmap for the D365 platform, weigh competing priorities, and make data-driven decisions that align with broader organizational goals.
Experience leading at least one successful ERP migration project, preferably from QuickBooks to D365.
Comfortable working in an Agile environment.

Product Owner, D365 Finance & Operations

Key skills