Conduct process discovery workshops with different departments (Operations, Commercial, CS, Finance).
Map current workflows and identify manual, repetitive, or error-prone activities suitable for AI or automation.
Quantify effort, volume, turnaround time, error rate, and potential ROI for each opportunity.
Create and maintain an AI Automation Opportunity Backlog.
Propose AI agents, automation workflows, and tool integrations to streamline identified processes.
Recommend optimal solutions using workflow orchestration and application of AI.
Create proof-of-concepts (POCs) with assistance from tech for quick validation.
Collaborate with Tech teams to integrate AI workflows and build automations using platforms like N8n, Langflow, Gemini, OpenAI Assistants/Agents etc.
Run pilots, collect feedback, iterate, and scale.
Develop documentation, SOP changes, and training materials for end-users.
Track impact metrics like Hours saved, Cost reduction, SLA improvements, Error reduction and User adoption.
Present monthly Automation Impact Reports to leadership.

Hands-on experience with GenAI LLMs, AI agents, or automation platforms.
Proficiency in Python and no-code tools like N8n for automation.
Familiarity with databases, APIs, webhooks, and system integrations.
Experience in e-commerce, retail operations, or digital/marketplace workflows.
Strong problem-solving with ability to break down complex workflows and translating business problems into solutions.
Ability to evaluate ROI and prepare business cases.
Comfortable leading workshops, interviewing stakeholders, and synthesizing insights.
Excellent communication skills and experience working with cross-functional teams.
1+ year of experience in automation consulting, process improvement, AI delivery, or digital transformation.
Prior exposure to Ecommerce industry, e.g. marketplaces (Shopee, Lazada, TikTok), direct-to-consumer operations, logistics, or finance reconciliation workflows.

AI Transformation Consultant

Key skills