Regional Operations Director

Role Overview

• Co-develop and implement regional strategies aligned with overall business objectives
• Review, assess, and report out on regional operational metrics and take accountability for closing gaps when targets are missed and identify areas for improvement.
• Partner with Regional Medical Director to make data-informed decisions regarding processes and operations to improve regional performance and patient experience across all interaction channels.
• Manage the daily operations within the region to enhance efficiency and productivity.
• Provide guidance, training and support to regional managers and other staff members
• Oversee the hiring, training, and performance evaluations of regional staff, fostering a high-performance work culture.
• Partner with the Sr. HRBP to identify and resolve performance issues within the team.
• Identify challenges, analyze root causes, and implement effective solutions to resolve conflicts and improve team processes.
• Drive innovation by identifying opportunities to enhance team efficiency, effectiveness, and productivity.
• Ensure all team interactions align with Bicycle Health’s CICARE model for patient and employee engagement.
• Build and empower a strong, inclusive multi-disciplinary team that delivers a best in class patient experience and stays focused on top operational priorities.
• Co-own the regional P&L with Regional Medical Director in addition to all other regional business operations.
• Prepare, manage, and approve budgets for the region, controlling costs and ensuring expenditures are within budget.
• Allocate resources effectively to maximize productivity and profitability across the region
• Build and maintain positive relationships with key stakeholders, including patients, customers, and partners, within the region.
• Communicate effectively through storytelling to convey value proposition for patients and the business to engage key stakeholders to address current pain points and drive towards the company's mission.
• Ensure all regional activities and operations adhere to company policies and procedures, as well as relevant local, state, and federal regulations.
• Serve as the regional escalation point for questions or issues while working across Finance, People Ops, Partner Engagement, Product Management, and Engineering to ensure successful patient outcomes.
• Serve as a liaison between regional offices and executive leadership, providing valuable market insights and facilitating alignment with organizational objectives.
• Demonstrate a strong business sense and ability to incorporate and balance patient, business, and technical priorities to create desirable, viable, and feasible solutions.

Requirements

• Proven experience in a senior-level Patient Operations, Clinical Operations, or Customer Support role at a high growth healthcare delivery organization.
• Must have at least 5-8 years experience directly managing staff.
• Data-driven, patient-first decision maker with strong operational and financial acumen in a healthcare delivery environment.
• Excellent team-building, adaptable leadership, and cross-departmental communication skills in a remote-first environment.
• A proven track record of driving operational improvements and streamlining processes.
• Ability to lead and implement organizational changes and new initiatives smoothly.
• Skilled problem solver who is capable of working in a fast-paced environment and managing competing priorities alongside a clinical counterpart.
• Comfort context switching to synthesize information and lead discussion with diverse stakeholders, including clinicians, front-line personnel, and senior executives.
• Expert in time management and planning in an environment where flexibility is needed to adapt to the industry and business needs.
• The ability to set a vision, execute on a strategy, and roll up your sleeves to get into the details when necessary.
• Deep analytical, pragmatic and adaptable mindset, with the ability to evaluate complex data and make recommendations.
• Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs.

Tech Stack

• Switching

Benefits

• Health benefits (Medical, Dental and Vision).
• Discretionary time off, paid sick time, holiday pay, paid parental leave
• Talented and fun coworkers who are passionate about addiction treatment.
• The opportunity to be part of a mission driven company and make a difference in patients’ lives.