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Technical Support Engineering Manager at Cursor | JobVerse
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Technical Support Engineering Manager
Cursor
Remote
Website
LinkedIn
Technical Support Engineering Manager
Asia
Full Time
2 weeks ago
No Visa Sponsorship
Apply Now
Key skills
AI
SaaS
Communication
About this role
Role Overview
Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development.
Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution.
Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support.
Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities.
Drive operational excellence by improving workflows, building automations, and streamlining tooling.
Champion documentation and knowledge sharing to empower both customers and teammates.
Requirements
Prior experience as a Technical Support Engineer or in a hands-on technical support role.
Proven track record managing or leading a technical support team in a SaaS or developer-focused company.
Strong debugging and problem-solving skills, with a deep understanding of software development workflows.
Familiarity with IDEs, LLMs, and AI-powered developer tools.
Excellent communication skills with the ability to coach teams and engage with senior external stakeholders.
Self-starter with curiosity, creativity, and a bias for action.
Benefits
Health insurance
401(k) matching
Flexible working hours
Paid time off
Professional development opportunities
Apply Now
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