Define the target ServiceNow architecture for ITSM/ITOM/ITBM (and other modules as needed) including data model, CMDB design, security model, tenancy, and scalability considerations.
Own migration strategy and plan: discovery, data mapping, ETL, testing, cutover, and rollback approaches.
Design and manage integrations (REST/SOAP, MID Server, LDAP/SSO, event ingestion, third-party tools) and advise on integration patterns and middleware.
Lead configuration and customization guidance: scoped app strategy, scripting standards (JavaScript), update set management, source control, CI/CD pipelines and release management.
Establish platform governance, development standards, coding conventions, and testing/QA processes.
Collaborate with product owners, service teams and senior stakeholders to prioritise requirements, run workshops, and translate outcomes into solutions.
Mentor delivery teams and contractors, review technical designs, and perform architecture risk and performance assessments.
Support vendor/partner selection and manage technical relationships where external delivery is used.
Ensure alignment with security, compliance and change-control requirements.

Proven ServiceNow Solution Architect experience leading enterprise migrations or large-scale platform implementations.
Deep knowledge across ServiceNow modules (ITSM, CMDB/Discovery, ITOM, ITSM integrations); hands-on configuration and development experience.
Strong experience with data migration: discovery tools, data mapping, transformation, reconciliation and validation.
Solid integration architecture skills: REST/SOAP, MID Server, LDAP/SSO, webhooks, message queuing patterns.
ServiceNow certifications (CSA or higher, CIS, CIS-ITOM desirable) and solid ITIL/enterprise process knowledge.
Excellent stakeholder, workshop and communication skills—able to influence senior leadership and technical teams.
Experience establishing governance, CI/CD and source-control for ServiceNow development.
7+ years in enterprise architecture or solution architecture roles, with evidence of delivering business outcomes from platform changes.
Nice-to-have: Experience with ServiceNow Discovery, Orchestration, Event Management, or HR Service Delivery modules.
Previous experience in a large systems integrator, MSP or enterprise IT organisation.
Familiarity with cloud platforms (AWS/Azure) and security/compliance frameworks.

Solution Architect – ServiceNow

Key skills