Inside Sales Training Specialist

Role Overview

• Collaborate with supervisors, leadership, and team members to identify training gaps and requirements for new hires and existing employees.
• Use data and performance reviews to report back to management of training programs that address individual and team development areas.
• Deliver engaging, comprehensive training programs, including onboarding, policy updates, and role-specific development.
• Employ various training methods, including e-learning, workshops, one-on-one coaching, and simulations.
• Oversee assigned training activities, track completion rates, and ensure programs meet quality and compliance standards.
• Develop and maintain Standard Operating Procedures (SOPs) and training documentation.
• Report on training effectiveness through key performance indicators (KPIs), feedback surveys, and performance data.
• Conduct quality verbal and written communications reviews, providing detailed feedback to improve accuracy, professionalism, and adherence to processes.
• Stay updated on industry best practices, training trends, and emerging technologies to enhance the training strategy.
• Actively participate in process improvement initiatives to align training efforts with organizational goals.
• Partner with leadership and other departments to ensure training aligns with patient success strategies and initiatives.
• Share training outcomes and progress with stakeholders through detailed reports and presentations.
• Resolve any specific problems and tailor training programs as necessary
• Maintain a keen understanding of training trends, developments, and best practices
• Maintain and communicate training key performance indicators (KPIs) to leadership

Requirements

• Bachelor’s degree in education or related field is preferred
• Bilingual
• English and Spanish
• 3+ years of experience leading training programs
• Track record in designing and executing successful training programs
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations, etc.)
• Excellent communication and leadership skills
• Strong writing and record-keeping ability for reports and training manuals
• Good computer and database skills
• Background in medical billing preferred.

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
• Free testing for employees and their immediate families.
• Fertility care benefits.
• Pregnancy and baby bonding leave.
• 401(k) benefits.
• Commuter benefits.
• Generous employee referral program.