Prepare and send travel quotes, confirmations, and documentation
Manage general administrative tasks and backend workflows
Keep internal systems and records organized and up to date
Support day-to-day business operations during busy and quiet periods
Respond to client inquiries via email and messaging platforms
Participate in WhatsApp group chats and respond on behalf of the business when needed
Provide timely, professional, and service-oriented communication
Ensure no client requests or follow-ups are missed
Research destinations, accommodations and experiences
Assist with itinerary preparation and travel-related logistics
Support flight-related admin, including check-ins and confirmations
Organize and maintain client information in the CRM (Zoho)
Ensure backend systems are accurate, structured, and easy to navigate
Help keep the business owner organized across tools and platforms
Assist with basic bookkeeping tasks using Xero (Nice-to-Have)
Support transaction tracking and financial admin (non-accounting role) (Nice-to-Have)
Help prepare records for future bookkeeping needs (Nice-to-Have)
Assist with light social media and email marketing during quieter periods
Contribute ideas or improvements if experienced in the travel industry
Potential to support shared administrative tasks for an additional business in the future (with transparency and agreement)

Virtual Assistant – Travel Operations, Administrative Support

Key skills