Serve as specialist level support for all inquiries related to German and Swiss payroll runs, ensuring strict adherence to local compliance and tax regulations.
Regional Specialist for all products: Act as the specialist for all payroll-related matters in your assigned region or sub-region, ensuring all stakeholders are informed of any changes, delays, or updates.
Function as a main point of contact for urgent issues and customer escalations and join customer video calls to find quick solutions.
Work autonomously on customer escalations and diligently bring them to quick resolution.
Collaborate seamlessly: work hand-in-hand with various teams, including Customer Experience, Payroll Operations, and others, to deliver exceptional support and meet service level agreements (SLAs).
May be assigned to specific customers to deliver premium support, ensuring high satisfaction and timely issue resolution

Experience in processing end-to-end Payroll or equivalent experience.
Non-Negotiable: Hands-on experience processing end-to-end payroll specifically for Germany and/or Switzerland.
Professional fluency in German.
Deep understanding of payroll tax regulations and compliance standards within the DACH region.
Experience in client-facing roles
Analytical mind and exceptional problem-solving skills to tackle complex issues and escalations.
Thriving in a fast-paced, international environment: you're adaptable, enjoy collaborating across cultures, and strive to improve workflows for increased efficiency.
Excellent communication skills: fluent in English, comfortable with asynchronous communication, and proficient in using collaboration tools like Slack.
Team player: you demonstrate the ability to mentor and support colleagues, collaborate effectively across departments, and manage escalations with confidence.
Bonus points: experience working remotely is a plus, but not required.

Payroll Client Services Lead – DACH Region

Key skills