Brown and CaldwellRemote
Client Services Manager-Waste Market Sector
United States of America
Full Time
3 hours ago
$95,000 - $129,000 USD
Visa Sponsor
Key skills
Environmental EngineeringEnvironmental ConsultingBusiness DevelopmentProject OversightMarket ResearchProposal SupportPursuit Strategy DevelopmentGovernance PrinciplesRisk ManagementDigital ToolsData SystemsArtificial Intelligence ApplicationsWaste Market SectorSite InvestigationRemediationCapital Project DeliveryClient Relationship ManagementGoAILeadershipCommunicationPresentation SkillsSales
About this role
Brown and Caldwell is looking for a Client Services Manager to join the waste market sector team within their Private Sector Business Unit. The role is focused on supporting clients in the Northeast and throughout the US by managing client portfolios and contributing to client growth strategies.
Responsibilities:
- Support administration and performance of the client portfolio (projects and pursuits) to achieve BC and client business outcomes
- Serve as an active CST member (Deputy CSM) for a Type I or Type II client; may serve as CSM for a Type II client in select cases
- Contribute to development of client growth strategies and business cases aligned with 1-, 3-, and 5-year milestones
- Build a track record of securing and delivering profitable assignments within Area/Market priorities
- Maintain utilization targets aligned with portfolio responsibilities
- Apply growth and business case thinking to support delivery decisions and reinforce BC’s value through tangible client-recognized outcomes
- Maintain accurate and current client data within BC information systems (e.g., WS+)
- Support effective engagement of SMEs and Delivery leaders to broaden service impact
- Assist in expanding client relationships across functional areas and organizational levels; gather and synthesize market intelligence to inform strategy
- Maintain regular client engagement (approximately 20% of time, billable or non-billable)
- Identify and communicate emerging risks affecting client performance or BC exposure
- Flexibility to adapt and execute various additional assignments based on evolving needs
Requirements:
- Typically, a minimum of 5 years of experience in environmental engineering and consulting industry with progressive responsibilities including marketing and business development
- A bachelor's degree in engineering, science, business, sales, or equivalent experience is required
- Foundational understanding of client portfolio development and business performance drivers
- Professional acumen in supporting project oversight while building client-facing credibility
- Ability to identify potential opportunities and contribute to go/no-go discussions and pursuit strategy development
- Proficiency in developing and maintaining client relationships across functional levels
- Working knowledge of client business drivers and emerging needs
- Ability to contribute to market research and support expansion into adjacent services
- Demonstrated ability to collaborate effectively within multidisciplinary teams
- Developing experience in proposal support and pursuit participation
- Working familiarity with governance principles, risk management, and decision-support practices
- Proficiency in facilitation, communication, and presentation skills
- Working proficiency in digital tools, data systems, and emerging AI applications
- Demonstrated leadership potential with the ability to motivate and support team performance
- Experience working with large capital projects (either selling or delivering)
- Experience in the waste market sector
- Site investigation or remediation experience